John Kemp Embroidery, Orkney  
28 Albert Street, Kirkwall, Orkney, KW15 1HL
Tel: (+44) 01856 873190  Fax: (+44) 01856 871190
E-mail: embroidery@johnkemp.co.uk
 
  

Frequently Asked Questions

  1. How do I get my drawing, design or wording into an embroidery design...
    Send a clearly drawn coloured copy of the design, for example a letterhead, or if you wish, send a jpeg by e-mail. We will then tell you if there will be a set up charge for making the design into our required embroidery data.
  2. I do not have a corporate or club logo...
    You may have standard lettering or add your wording to one of the 900 work or sport related stock designs we have in our system.
  3. How many garments do I have to purchase...
    Only one! We have no minimum quantity for an order.
  4. What is the time scale for getting my design ready for embroidery...
    Setting up your design will take approximately 4-5 days. If you wish to approve it before production we can even e-mail you a picture of the embroidery for you to see.
  5. What is the delivery time for embroidery on garments...
    Depending on the type and style of garment, a small order for stock garments can be as quick as a few days. Items from our full range about 7-10 days till posting.
  6. How do I pay...
    Switch / Credit Card for fast delivery or a Cheque but allow time for it to clear. If requested we will issue a vat invoice.
  7. Can I re-ordered extra in the future...
    Yes we will keep your design on file, no minimum quantity on repeats.
  8. I don’t see the type of garment I would like on the website what else can I get...
    We have many other suppliers so give us a call and we will see if we can help.
  9. What else would I need to know...
    If you have any other queries, please send us an e-mail or give us a phone on 01856873190.

[Postage rates shown are for UK - other countries by quotation]